We offer three main cleaning plans: Essential, Essential Plus, and Deep Care. The Essential plan covers basic cleaning needs, the Essential Plus plan includes additional detailed cleaning, and the Deep Care plan is our most comprehensive service, perfect for a deep clean of your entire home. You can compare our plans by visiting our:
Services comparison hereOur cleaners will arrive with all the necessary supplies and equipment, perform a walkthrough to address any specific needs, and begin the cleaning process. You can choose to stay at home or leave while we clean.
Currently, we focus exclusively on residential cleaning services and do not offer commercial cleaning. Our expertise is in providing top-notch cleaning services for homes, including apartments, condos, and houses.
We provide cleaning services throughout New York City, specifically covering Manhattan, Brooklyn, Queens. Unfortunately, we do not currently service Staten Island, Bronx or any areas outside of New York City. If you are unsure whether we cover your neighborhood, please contact us directly for confirmation.
You can book a cleaning service through our website or by contacting our customer service team. Choose your preferred date, time, and service type to complete your booking.
We recommend booking at least a week in advance for preferred time slots, but we also accommodate last-minute bookings when possible.
You can reschedule or cancel your appointment up to 24 hours before the scheduled time without penalty. Changes within 24 hours will incur a fee of $65.
Billing is processed at the time of booking through our secure online payment system. We accept all major credit cards and offer automatic payments for recurring services.
Our pricing is transparent with no hidden fees. Any additional services requested will be added to the total cost and communicated during the booking process.
All payments are processed through Stripe, which uses AES-256 encryption technology to protect your credit card information. We do not store any credit card details; all sensitive data is securely handled by Stripe.
Yes, we are fully insured and bonded, ensuring your home and belongings are protected in case of any accidents. This is standard practice among reputable cleaning companies in New York.
All our cleaners go through background checks, reference verifications, and in-depth interviews. We also provide continuous training to ensure they meet high standards of professionalism and quality.
Yes, we are a pet-friendly cleaning company! Our cleaners are trained to work around pets in a safe and comfortable manner, ensuring that your furry friends are not stressed or disturbed during the cleaning process.
We strive to assign the same cleaner for recurring services, helping build familiarity and trust. You can always request a change if you're uncomfortable with a cleaner
Though our cleaners are highly trained and careful, accidents can happen. If anything is damaged during your cleaning, we will handle it promptly and professionally. Since we are fully insured and bonded, any damages will be covered, and we'll work with you to resolve the situation to your satisfaction. Simply contact us as soon as possible, and we will manage the issue efficiently.
We bring all the necessary cleaning supplies and equipment to ensure consistent, high-quality service, including vacuums (if not provided by the client), mops, microfiber cloths, dusters, and general-purpose cleaning products suitable for most surfaces. If the client prefers, we can integrate their products into our routine, though we cannot guarantee the same results when using non-standard items. For delicate surfaces or sensitive materials, such as specialty wood or leather, the appropriate cleaning products must be provided by the client and communicated to us in advance.
Our cleaning products are generally formulated to be safe for children and pets. However, if you have any specific concerns or if someone in your household has allergies or sensitivities, please let us know before your appointment. We can use your preferred products or adjust our cleaning approach to better suit your household’s needs.
Yes, we offer eco-friendly cleaning options upon request. If you would like us to use green cleaning products for your service, please inform us in advance, as there may be an additional charge. We are committed to providing cleaning solutions that are safe for both your home and the environment.
If you are not satisfied, contact us within 24 hours, and we will re-clean the areas that didn't meet your expectations. We do not offer refunds.
Check our Terms of ServiceFor safety reasons, we do not clean areas above 6 feet or move heavy furniture. Our team does not provide stepstools or ladders to reach elevated spaces.
No, our cleaners will not open doors to strangers or deliveries unless explicitly instructed by the client in advance. This policy ensures your security and peace of mind.
We value the integrity of our team and services. Any attempt to hire our cleaners directly, outside of our company, violates our terms of service and may result in legal action. We kindly ask that all communication and arrangements be made through our official channels.
